The Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.

As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide discounted DISH programming, paid training, and incredible opportunity for advancement.

Specific duties:

• Supporting new employees through training and future development
• Demonstrating and coaching behaviors that ensure quality customer service
• Training existing Installers/Technicians on changing processes, procedures and technologies.
• Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Monitoring and coaching to improve team and individual performance
• Managing fleet-related processes including vehicle maintenance and upkeep
• Addressing escalated customer and/or employee issues