Jobs

Account Leadership Development Program

Posted on: March 23, 2021 Apply Now
Full Time Expires July 1, 2021

Introduction

At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!This position sits within Global Technology Services (GTS) Infrastructure Services (IS). As announced in October 2020, IBM intends that the managed infrastructure services business of the GTS organization within IBM will become an independent company (currently known as NewCo) by the end of 2021, creating two distinct and powerful market-leading companies. NewCo has incredible potential, and we will unlock it together while we make history as a newly independent company that will be the #1 managed IS services provider on “day one” as a publicly traded company. NewCo will be positioned for financial success with over 4600 clients and approximately $19 billion in annual revenue. Drawing on the best of IBM, it will include our unmatched talent, the breadth of our services, an even broader ecosystem of partners, and our deep global client relationships. Please note: The final decision if this position will transition from IBM to NewCo is still yet to be confirmed.

Your Role and Responsibilities

The IBM Global Technology Services (GTS) team is seeking highly talented individuals to fill consultative, client-focused, business to business relationship roles in our Account Leadership Development Program. This position is part of a targeted rotational leadership program aimed at accelerating the development of IBM GTS account professionals and creating a pipeline for our most critical client-facing roles.

In the Account Leadership Development Program, you will actively:

  • Help clients of all sizes and markets grow their businesses by solving strategic and tactical business problems with IBM’s proven technology solutions
  • Engage client decision-makers to drive alignment and consensus on IBM solutions via social, phone or in-person interactions
  • Understand, build, and deliver client value propositions
  • Develop and execute long-term consultative strategies to grow current clients and generate new business opportunities
  • Collaborate with IBM sales, IT professionals, executive leadership, and other support resources to deliver extraordinary client engagements
  • Continuously maintain and grow skills and knowledge in consultative sales, technical solutions, and industry applications
  • Apply expertise to demonstrate IBM thought leadership during client engagements

During your time in the Account Leadership Development Program, you will rotate through multiple assignments, work with our account teams, and support our external clients. We provide extraordinary sales, technology, and industry solution training through a combination of classroom and online resources, hands-on experiences, phone sales, and structured mentorship. We will equip you with the knowledge and skills needed to make an immediate impact and achieve individual growth as a leader.

You will build skills for account leadership that focus on constructing partnerships between clients, team IBM, vendors, and subcontractor organizations and will manage the implementation of these partnerships to address business opportunities. You will also build a portfolio of skills in the following key general management areas:

  • Client relationship management
  • Work with account and competency teams to ensure customer satisfaction and growth of customer relationships
  • Consultative selling
  • Understand clients and their strategy by creating a trusted partnership in support of their requirements and future opportunities
  • Financial / business management
  • Own and manage the financial objectives for our account teams while improving overall customer satisfaction targets
  • Portfolio / program management
  • Lead our delivery teams to meet contract performance standards, client measurements and commitments
  • Utilize project management methodologies to initialize, plan, execute, control, and monitor projects
  • Team / matrix management
  • Provide business direction to IBM resources and coordinate client resources to deliver services and solutions to support the client organization

Required Technical and Professional Expertise

  • Conversant and knowledgeable about technology, trends and how technology is being applied to address business challenges
  • Aptitude to learn and use innovative technologies (e.g., analytics) to network, engage clients, identify new business opportunities, and translate business requirements into technology solutions
  • Team collaboration and leadership
  • Experience demonstrating business insight for long-lasting client relationships and results
  • Motivation to accomplish sales and business objectives
  • Professional verbal, written, and interpersonal skills
  • Empathy and skills to achieve high levels of customer satisfaction
  • Experience in technical project management: 1+ year
  • Work experience: 2+ years

Preferred Technical and Professional Expertise

  • Work experience in one of the following industries: Aerospace and Defense, Automotive, Chemicals and Petroleum, Consumer Products, Energy and Utilities, Electronics, Federal, Financial Services, Healthcare and Life Sciences, Industrial Products, Media and Entertainment, Public (State/Local/Education), Retail, Telecommunications or Travel and Transportation
  • IT work experience or course studies
  • Supervisory experience
  • Master’s degree in Business (MBA) or similar disciplines
Apply Now