Do you have a passion for international sales? The Inside Sales Associate at JLG Industries works closely with our international sub regions to resolve customer issues and complaints regarding our products. In this role you get to build strong relationships and understand the in and out of our business.
HOW YOU CAN MAKE AN IMPACT
- Serve as the first point of contact to coordinate the resolution of customer issues on all subjects including availability, pricing, order status, freight damage, return goods authorization, operator training, service, invoice, credit, and outstanding payment issues.
- Process GSA (Government Sales Account) orders, schedule GSA inspections, coordinate all follow-up on shipment of orders, and enter shipping information into WAF, the GSA system.
- Create quotes for customers on pricing and delivery of new machines.
- Assist customers with technical questions on products. Partner with Credit and Account Managers to submit/process deal sheets.
- Provide support on the commercial side of the business with quote and order entry availabilities.
- Assist and help oversee the Inside Sales team with customer-related issues
WHAT WE NEED FROM YOU
- Bilingual in English and Spanish (written & spoken)
- Bachelor’s degree in related field or equivalent work experience
- 4 plus years experience with international shipping and order processing
WHAT WILL MAKE YOU STAND OUT
- Portuguese (written & spoken)