SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Strategic Research and Insights supports improvements to the customer, community, employee and stakeholder experience. We strengthen SRP’s brand by providing expert, unbiased research through data-driven insights and recommendations via storytelling to inform SRP decision-makers.
You will be a part of a full services market research and customer insights team to help explore and answer questions as it pertains to customers, employees and stakeholders. You will learn many of the principals, methodologies and techniques in designing and executing research in a corporate setting.
Assist with preparation and production of research projects and analysis, such as questionnaire design, data cleaning and preparation, programming surveys, in-depth interviews, secondary research, data analysis, coding verbatim comments, etc.
- Assist with the development, presentation, and delivery of completed research, such as chart creation, writing, proofing, data checking and presentations.
College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
- Knowledge in any of the following: market research, psychology, human factors design, general administrative principles, communications, marketing, or business.
- Proficiency with the Microsoft Office Suite
- Exceptional writing skills and verbal communication
- Experience working on multiple projects and prioritizing work
This is a paid opportunity for a student working a minimum of 15 hours per week. However, work hours and schedules may fluctuate based on departmental needs.
- Pay is dependent upon the number of college credit hours completed with a grade of “C” or better.
- Applicant must be enrolled and attending a minimum of six (6) college credits per semester.