Sr. Business Relationship Manager
Scottsdale, AZ (Hybrid)
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity for a Sr. Business Relationship Manager working within our Information Technology Organization. The Business Relationship Management team is responsible for partnering with both the business and technology organizations to help facilitate the right conversations that enable the business to reach its strategic objectives by emerging technologies. This role will work closely with the technology teams to not only understand overall strategic direction but bring opportunities to the business to help drive significant organizational change. As a key member of our Business Relationship Management team, you will build strong partnerships to drive faster delivery of technology changes that help Choice to be an even stronger technology leader in the hospitality space.
Are you a collaborative, critical thinker able to identify new ways of working together to speed delivery of business value? We invite you to apply today for our Sr. Business Relationship Manager role today and #MakeItYourChoice.
Your Responsibilities
- Strategy and Planning (40%)
- Understands business, application, and architecture roadmaps to recommend a comprehensive solution,
- Facilitates high level ideation sessions with technology and business partners to ensure alignment on the high-level technical approach and the Business Case scope.
- Collaborates with technology partners to stay in alignment with overall strategic approach and engage the right resources into the right discussions with the business.
- Project Delivery (30%)
- Collaborates with other members of the PMO Dept to ensure smooth transition of approved projects to delivery teams and to serve as an escalation point to the Business throughout project lifecycle.
- Collaborates with Program Managers on the solution delivery to ensure business commitments are met and any change management tasks are planned and implemented.
- Operational Management (20%)
- Ensure that business needs get formalized, tracked, and resolved.
- Crafting effective communication strategies for both IT and the business.
- Education and Leadership (10%)
- Keeps up on industry trends, new technologies and best practices.
- Anticipates future technology needs and business requirements to help drive new technological approaches.
Your Experience, Skills & Competencies
- Bachelor’s Degree from a four-year college or university in Technology, Finance, Business Management, or a relevant field of study required; MBA preferred.
- Minimum of 8 years of experience in role focused on relationship management and/or customer success working strategically with the business preferably based in a Technology organization.
- Self-starter, ability to work independently and with limited supervision.
- Advanced level project management and Finance skills preferred.
Your Team
This is an individual contributor role that will report to the Sr. Director, Business Relationship Management. You will have 1 peer teammate and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Sr. Business Relationship Manager, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, Arizona. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to four days per week in the office and working virtually the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.
At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.